The NCUA suggests registering when it comes to consumer grievance portal through the hyperlink below to submit and receive electronically communications through the agency. Has employees that are many remotely at the moment, which includes disrupted processing of conventional mail and might cause a delayed reaction. Our company is attempting to enhance this method. For extra information, look at the NCUA’s : Resources for Federally Insured Credit Unions and users (opens brand new screen) .
For those who have a complaint, first, you will need to resolve the nagging issue straight along with your credit union. This may involve calling the credit union’s customer care division, senior credit union administration, or even the supervisory committee. You can contact NCUAвЂ™s Consumer Assistance Center for help by completing the NCUA Consumer Assistance Form (opens new window) (PDF version (opens new window) ) if you cannot resolve the issue with your credit union,. In case the problem involves several problem or credit union, you will have to submit complaint that is separate for every single issue or credit union. When the form(s) happens to be gotten, you certainly will get an acknowledgement and extra information about the grievance process from NCUAвЂ™s customer Assistance Center. Continue reading →